IonCom issues

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Moderator: robpearc

Marcin
Posts: 4
Joined: Sun May 02, 2021 7:08 pm

IonCom issues

Post by Marcin »

I submitted 2 sequences to your IonCom programme, however I did not get any information if sequences are being processed. Instead there is a blank page. Would you be so kind to check what is wrong or to explain to me how to proceed please?
robpearc
Posts: 43
Joined: Sun May 02, 2021 5:49 pm

Re: IonCom issues

Post by robpearc »

Thank you for the notification. We are working on fixing the issue ASAP, which arose during our transition to our new web server.
Marcin
Posts: 4
Joined: Sun May 02, 2021 7:08 pm

Re: IonCom issues

Post by Marcin »

Thank you.
Is it possible you let me know ASAP?
Bests,
Marcin
Marcin
Posts: 4
Joined: Sun May 02, 2021 7:08 pm

Re: IonCom issues

Post by Marcin »

I still do not get a mail or anything else... Can you help please?
robpearc
Posts: 43
Joined: Sun May 02, 2021 5:49 pm

Re: IonCom issues

Post by robpearc »

Do you have your job id or email used to submit your jobs and I will check on the status of your submission.
Marcin
Posts: 4
Joined: Sun May 02, 2021 7:08 pm

Re: IonCom issues

Post by Marcin »

Thanks.
No job ID, I'm afraid. Lost it...Sry
greenb [at] ibb.waw.pl
Can I use my regular mail in case these are our server issues? mr.cingg [at] gmail.com
Thanks again
M
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