No Confirmation mail - no results

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Valacar
Posts: 2
Joined: Mon Jul 12, 2021 11:37 am

No Confirmation mail - no results

Post by Valacar »

Dear Zhang lab team,
I am using your QUARK ab initio protein structure prediction program and encounter a weird problem with it lately. I submitted a job last week (at_vir), however, never received any confirmation mail or that my job has finished. Also all other jobs I submitted the last two weeks had similar issues. Can you check what the reason for this problem is? My master student had the same issues with her job submissions.
Thanks in advance.
Valacar
Posts: 2
Joined: Mon Jul 12, 2021 11:37 am

Re: No Confirmation mail - no results

Post by Valacar »

@xiaogenz

I read your comment in the post of graceand and here are some additions to my original post.

So hopefully you check this post again. My email address is andreas.lange@wwu.de and I also tried https://zhanglab.dcmb.med.umich.edu/C-QUARK/, however have the similar issue that I don't receive a confirmation mail and therefore can't check my results. I started the job today and its ID is 908902.
jlspzw
Posts: 31
Joined: Tue May 04, 2021 5:04 pm

Re: No Confirmation mail - no results

Post by jlspzw »

your job in C-QUARK server is ready here https://zhanggroup.org/C-QUARK/output/QB1277/, some time your email administer may block our email without any notice to you, you can change to another email, we currently accept any kind of email
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