Page 1 of 1

Cannot view results

Posted: Thu May 20, 2021 8:51 am
by dasvitshetty
Hello

I had submitted an iTASSER job (S615269), but did not receive an email confirmation with the password. I am unable to access the results as I had not bookmarked the link containing the password. Could you kindly help?

Thank you!

Re: Cannot view results

Posted: Fri May 21, 2021 2:23 am
by xiaogenz
Sorry. Here is a problem of the reuslt page generation. Here is the link: https://zhanglab.dcmb.med.umich.edu/I-T ... 69/r2pc88/

Re: Cannot view results

Posted: Sat May 22, 2021 6:45 am
by dasvitshetty
Thanks a lot!

Re: Cannot view results

Posted: Wed Jun 16, 2021 11:50 am
by LinaM
Hi, I seem to be experiencing exactly the same problem. The last two times that I submitted a job I did not get a password or any confirmation sent to my email. The first job seem to have finished running (S623916) but I cannot view it without the password and no email has been sent.

I would appreciate some help with this. Is there an issue with registration and would it help to re-register to receive emails again?

Thanks,
Lina

Re: Cannot view results

Posted: Wed Jun 16, 2021 8:48 pm
by xiaogenz
LinaM wrote: Wed Jun 16, 2021 11:50 am Hi, I seem to be experiencing exactly the same problem. The last two times that I submitted a job I did not get a password or any confirmation sent to my email. The first job seem to have finished running (S623916) but I cannot view it without the password and no email has been sent.

I would appreciate some help with this. Is there an issue with registration and would it help to re-register to receive emails again?

Thanks,
Lina
Here is the result https://zhanglab.dcmb.med.umich.edu/I-T ... 16/bhq6oy/