Cannot view results

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dasvitshetty
Posts: 2
Joined: Thu May 20, 2021 8:47 am

Cannot view results

Post by dasvitshetty »

Hello

I had submitted an iTASSER job (S615269), but did not receive an email confirmation with the password. I am unable to access the results as I had not bookmarked the link containing the password. Could you kindly help?

Thank you!
xiaogenz
Posts: 71
Joined: Sun Apr 25, 2021 12:02 am

Re: Cannot view results

Post by xiaogenz »

Sorry. Here is a problem of the reuslt page generation. Here is the link: https://zhanglab.dcmb.med.umich.edu/I-T ... 69/r2pc88/
dasvitshetty
Posts: 2
Joined: Thu May 20, 2021 8:47 am

Re: Cannot view results

Post by dasvitshetty »

Thanks a lot!
LinaM
Posts: 1
Joined: Wed Jun 16, 2021 11:46 am

Re: Cannot view results

Post by LinaM »

Hi, I seem to be experiencing exactly the same problem. The last two times that I submitted a job I did not get a password or any confirmation sent to my email. The first job seem to have finished running (S623916) but I cannot view it without the password and no email has been sent.

I would appreciate some help with this. Is there an issue with registration and would it help to re-register to receive emails again?

Thanks,
Lina
xiaogenz
Posts: 71
Joined: Sun Apr 25, 2021 12:02 am

Re: Cannot view results

Post by xiaogenz »

LinaM wrote: Wed Jun 16, 2021 11:50 am Hi, I seem to be experiencing exactly the same problem. The last two times that I submitted a job I did not get a password or any confirmation sent to my email. The first job seem to have finished running (S623916) but I cannot view it without the password and no email has been sent.

I would appreciate some help with this. Is there an issue with registration and would it help to re-register to receive emails again?

Thanks,
Lina
Here is the result https://zhanglab.dcmb.med.umich.edu/I-T ... 16/bhq6oy/
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