No results after 5 days

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alexiax
Posts: 2
Joined: Sun Nov 20, 2022 5:08 pm

No results after 5 days

Post by alexiax »

Submission date: 2022/11/15
ID: S712098
Protein name: WspR

Hi,

It's been about 5 days since I submitted my protein sequence for modeling. I'm hoping you can check the status of the run and help me resolve any issues present so I may get the results soon.

Thanks!
jlspzw
Posts: 94
Joined: Tue May 04, 2021 5:04 pm

Re: No results after 5 days

Post by jlspzw »

Dear user,

We didn't see any sequence in the data folder you provided, so could you first try to re-submit the sequence?

If you have an issue with re-submission, you can send the email with your former jobid to yangzhanglab@umich.edu

Best
IT Team
alexiax
Posts: 2
Joined: Sun Nov 20, 2022 5:08 pm

Re: No results after 5 days

Post by alexiax »

I tried to resubmit but I got a message saying that I have a job pending. I sent an email with my former job id to yangzhanglab@umich.edu, and asked that the job be canceled so I may resubmit my sequence.
jlspzw
Posts: 94
Joined: Tue May 04, 2021 5:04 pm

Re: No results after 5 days

Post by jlspzw »

Dear user,

The IT team has saw your request, and you should able to re-submit.

Best
IT Team
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