No confirmation or reply mail

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MimiElF
Posts: 4
Joined: Fri Jan 05, 2024 9:52 am

No confirmation or reply mail

Post by MimiElF »

Hello,

I've sent FASTA sequences to the LOMETS server to predict protein structures, but I haven't received any confirmation e-mails or results.

Thank you for your help.
jlspzw
Posts: 245
Joined: Tue May 04, 2021 5:04 pm

Re: No confirmation or reply mail

Post by jlspzw »

what email address you have used?
MimiElF
Posts: 4
Joined: Fri Jan 05, 2024 9:52 am

Re: No confirmation or reply mail

Post by MimiElF »

jlspzw
Posts: 245
Joined: Tue May 04, 2021 5:04 pm

Re: No confirmation or reply mail

Post by jlspzw »

Dear user,

Have you tried this link using your email?

https://zhanggroup.org/LOMETS/check.html

Best
IT Team
MimiElF
Posts: 4
Joined: Fri Jan 05, 2024 9:52 am

Re: No confirmation or reply mail

Post by MimiElF »

Hi,

Thanks for your reply.

Yes, I've already tried it. But I don't receive any mail, not even in SPAM.
jlspzw
Posts: 245
Joined: Tue May 04, 2021 5:04 pm

Re: No confirmation or reply mail

Post by jlspzw »

We have sent a personal email to meriemelfessikh@gmail.com with all your job ids
MimiElF
Posts: 4
Joined: Fri Jan 05, 2024 9:52 am

Re: No confirmation or reply mail

Post by MimiElF »

I have received it.
I'll change my e-mail address next time.

Thank you for your time and your reply.
ZiJian11
Posts: 3
Joined: Thu Jan 11, 2024 4:40 pm

Re: No confirmation or reply mail

Post by ZiJian11 »

Hi,

I have another similar question, regarding the use of the DMFold model. I check my previously submitted DMFold job associated with my email "zj_huang2000@hust.edu.cn" in "https://zhanggroup.org/DMFold/check.html" but receive nothing. Could you help me figure out what's going on? Thanks in advance.

Best regards,
Zijian
Interested in molecular modelling of biological protein system.
jlspzw
Posts: 245
Joined: Tue May 04, 2021 5:04 pm

Re: No confirmation or reply mail

Post by jlspzw »

Dear Zijian,

We didn't find you have jobs running on DMFold, you can test submit your job again.

BTW, try to clean your input sequence, despite we have implemented the non-ascii code dealing function, we suggest only containing the 'English word' in your input information.

Best Regards
Wei Zheng
ZiJian11
Posts: 3
Joined: Thu Jan 11, 2024 4:40 pm

Re: No confirmation or reply mail

Post by ZiJian11 »

Hi Wei Zheng,

Thanks for your reply. I resubmit my job using the same email, but no confirmation email received. Did I really submit the job? Probably I need to change my e-mail address...

Best regards,
Zijian
Interested in molecular modelling of biological protein system.
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